From scheduling to execution, the processes for conducting client care are integrated. A given task may require work by a QDIP followed up by a DSP. In this case the scheduled task will be tracked and upon completion by first staff member, the task will be placed on the second staff members schedule, as needed until the task is complete. The system provides “guardrails” to keep staff focused on the best level of care, avoiding issues, streamlined and documented. The outcome is efficiency and collaboration among staff, better care, less administration.

Our unique incident management module (IBAM) provides a standard way to report and record client incidents/accidents to all parties immediately. Responders find up-to-date information about what happened and can immediately contribute to taking the appropriate measures and resolving the incident. The incidents are tracked and learnings about how to avoid future incidents are mined from the incidents database. Results: less incidents, therefore less ER and Hospital utilization and less empty beds for the provider, and happy clients, less stressed staff.

Our training module alerts staff when they need to be trained in order to properly care for a client and meet healthcare standards and compliance. For example, a DSP may be called to tend to a client and the system will identify the skills needed for the task to be performed. In absence of the skill, a DSP will be lead through virtual training, examination and finally training certification before tending a client. The training module tracks performance and outcomes of staff activities so that compliance tracking can be reported.

All our processes are integrated, log management and payment are no exception. To ensure no payment delay, our logs are scrubbed at the time work is being provided. Before a service is provided, the client’s authorized services are checked and staff alerted. All service provision is recorded by system, matched against logs and used to scrub payment requests before they are sent for payment. The system provides clean, documented, payment requests that result in better AR and cash flow for providers.

All required and necessary documentation is tracked by our system. Care professionals are led quickly through required documentation with platform-assisted filling of data, no repetitive entry of information; it’s fast and accurate. Compliance data is gathered and tracked in-line with care so that when compliance reporting is due, at the push of a button, it can be completed in minutes versus, hours or days. Professionals have more time to care for clients as the paperwork has been eliminated.