Built by providers, for providers, TaskmasterPro (TMP) is the most comprehensive IDD practice management platform available.


We are providers too! TMP was created by providers, for providers, to bring simple solutions to complex problems.

See how we can help with these issues and many more:

  • Solving the Workforce Crisis
  • Fast Employee Onboard, Training, and Retention
  • Person-Centered Planning
  • Comprehensive Medical System
  • Telemedicine Integration
  • Service Delivery Documentation and Billing
  • Data, Data, Data that lets you make informed decisions
  • System Designed for Easy User Adoption


We understand you need the tools to integrate systems and the information to answer questions. Let’s talk about how we can help you with:


  • Gathering the right data from Service Providers
  • Successfully implementing MCO’s into the IDD Care System
  • Understanding the care that is being provided and the outcomes being achieved
  • Informed evaluation to improve the use of funds
  • Really understanding what’s happening with Incidents
  • Information that will intelligently inform your evaluations


We are shining a light on:


  • Featured Stories of Innovation
  • Certain Resource Links
  • Associations We Partner With
  • Anything We Can Find That Demonstrates Innovation In Care


Our commitment to innovation is driven by our passion for improving the lives of the cared for and those caring for them (our mission)! Providers and caregivers are confronted with challenging situations every day. We know that. We are a provider too. In fact, a recent survey of over 1600 providers serving those with Intellectual and Developmental Disabilities (IDD) revealed the following:

  1. 52% reported having increased staff overtime expenses by an average of $28,000 per month.
  2. The average DSP turnover ratio at 1 year was just under 60%.
  3. More than 50% of providers reported having less than 3 months cash reserves.
  4. As a result of the COVID-19 pandemic, 68% of survey respondents reported having to close one or more service lines, resulting in an average of 32% of revenue.

Our vision is for a robust and thriving provider community where employees want to stay and they love what they do. With innovative products we are making it happen!


Our software platform is designed to address the challenges faced by IDD Service Providers. When we first started developing TaskMaster Pro (TMP) the challenge was connecting all points in the care process. We knew a lack of information from the point of care negatively impacted evaluation, diagnosis, and treatment by clinicians.

We successfully bridge this chasm of information by collecting detailed critical observations from the care team. This results in better care and better outcomes for IDD clients.

But, we don’t stop there. The workflows in our system provide a “Yellow Brick Road” for caregivers. See how we automate:

  • New client admission
  • Quickly onboarding a new employee
  • Integrated learning and on-demand training
  • Internal communication processes and remote management
  • Remote assessment and telemedicine
  • Proactive notification around incidents and changes in behavioral or health status
  • Pharmacy integration and medicine administration
  • Comprehensive Nursing Assessments and Delegation
  • Billing
  • Being Audit-ready at all times

We knew if the system was not intuitive and user friendly, user adoption would be at risk!


TMP partners with our customers, support teams, pharmacies, and other industry vendors to design new features, Application Program Interface (APIs), and workflows for our platform.

Only through collaboration have we been able to deliver the following innovative features:

  • For the DSPs, our platform intelligently builds a “follow the yellow brick road” map to ensure accurate and complete care is delivered to every individual. It is immediately apparent to managers when a care plan item was not completed.
  • Intuitive workflows, incident reporting and management, and person-centered monitoring helps increase success and avoid failures.
  • Parameters that trigger proactive notifications for the entire care team to anticipate and prevent medical and behavioral events and reduce acute care events.
  • Our Smart Incident Guidance and Life Planning System that allows care staff to intelligently gather critical and accurate data in the moment, engage the entire care team for immediate support, and make post-event evaluations that reduce or prevent future occurrences. In turn this means acute care events (ER visits and/or hospitalizations) are reduced.

Innovation is in our DNA.

Many years ago when we started looking for a software platform to run our IDD provider agency, we found many that could deliver basic EHR functionality; but, there was not a system on the market that turned input into information, then used that information to create intelligent person-centered workflows to: improve care delivery, increase our margins, stabilize our workforce, and drive better detailed client outcomes.

So we decided to build one.

– Larry Hill, Founder of Taskmaster Pro

TMP Facilitates “Continuity of Care”

TMP Enables Accurate and Timely Reimbursements from Payers

TMP Stabilizes Placements and Your Workforce

TMP Reduces Acute Care Events and Keeps Individuals In The Community

TMP’s IDD software platform
was created by providers, for providers.

Like most innovative products, TMP was created to fill a massive void and need in the IDD community. As a provider ourselves, we knew there had to be a better way. When we began looking for an IDD case management software system, we wanted one that made service delivery a paramount focus, and not an afterthought. We wanted a system that had these qualities:

  • Easy to use
  • Intelligent
  • Robust
  • Comprehensive for our entire enterprise

So we decided to build one. Check out our thoughts on some of these highlighted features.

Do you have questions about TMP? Let’s Talk.

Intelligent Care Scheduling

The “Yellow Brick Road” nature of the TMP care scheduling component indicates the tasks that must be accomplished for each client (a person-centered plan) every day. So your staff, (DSP’s, QDIPs, QMRPs, Nurses, and others) have a guided pathway, directing their activity while documenting client progress and outcomes. Administrative work is significantly reduced, providing more time to care for clients. The results: happier clients, less stress to staff, more job satisfaction, and greater retention.

Integrated Processes for Staff

From scheduling to execution, TMP integrates the processes for providing the best possible client care. A given task may require work from a QDIP that is later followed by a DSP (direct service provider). In this case, the scheduled task will be tracked. Upon completion by the first staff member, it will be placed on the second staff members schedule, and so on. TMP provides “guardrails” to keep staff focused. The outcome is efficiency and collaboration among staff, better care delivery, and less administration.

Incident Management

We call the TMP incident tracking module the “IBAM”. That stands for Incident – Behavioral, Accident, or Medical related; but mostly, it’s really fun to say! TMP’s innovative system quickly gathers comprehensive data, provides a standard way to report that data and sends notice to all relevant care team members immediately.

Because the same system is used to manage the incident in real-time, the whole team has immediate access to up-to-date information and can instantly communicate to all parties.

Because the TMP data set is so comprehensive it facilitates follow-up evaluation that shows how to avoid future events. The results are: fewer incidents, lower ER and Hospital utilization, fewer empty beds for the provider, overall risk, and less stress for staff.

In-Line Training

The TMP training module alerts staff when they need to be trained. For example, a DSP (direct service provider) may be called to provide support to an unfamiliar client or work in a new location. The system will identify the skills needed for the task(s) to be performed and lead the staff member through virtual training if required. On-demand automated training and testing can be administered before care is delivered. Training and tracking, done!

Logs Management & Authorized Payment

All TMP processes are integrated. Log management and payment are no exception. To ensure no payment delay, our logs are scrubbed at the time entries are made. TMP provides clean, well documented, payment requests that result in better Accounts Receivables and cash flow.

Rapid, Assisted Compliance Documentation

Care professionals are led quickly through documentation processes with platform-assisted data completion. No repetitive entry of information, it’s fast and accurate. Compliance data is gathered and tracked simultaneously. This means compliance reporting can be completed at the push of a button. Thus, caregivers spend more time giving care and less time on paperwork. TMP for the WIN!